Contact GPU Rent Hub support: a person with keys to the cage.
GPU Rent Hub support answers dashboard tickets, email, Matrix and PGP-encrypted mail around the clock, with a median first reply of 41 minutes, for instances in DFW-1 Dallas, IAD-1 Ashburn and PDX-1 Hillsboro. Support is staffed by the people who run the hardware, in Dallas. No tiers, no bots, no "have you tried turning it off".
Dashboard ticket
Attached to your account, so we can see the instance without asking. Typical first reply: under 2 hours, any time of day.
Open dashboard[email protected]
Plain or PGP-encrypted. Include your username if the question is about an account; never include your password.
#support:gpurenthub.com
Public room for general questions; DM @support:gpurenthub.com for account matters. Federated, so use any homeserver.
Our key
4A1F 09C2 7E8D 3B10 66F4 C2A9 1B57 8E03 0F6A D9E2
Signed continuously since 2021. Also on keys.openpgp.org and in every signed quote and invoice.
Sixteen GPUs and up, InfiniBand fabrics, colocation of your own hardware, 12-month terms. Quotes are signed with our PGP key and valid 14 days. We answer within one business day (Central time).
- [email protected]
- Lead time
- Clusters 2–6 weeks
- Payment
- 50% at order, 50% at hand-over
We don't inspect workloads and won't act on reports about what someone is computing. We do act on reports that our network is being used to attack yours (outbound DDoS, port scanning at scale, spam). Send logs with timestamps in UTC to [email protected]. Our response is to null-route the offending port on the instance and notify the customer — not to look at the disk, not to terminate the account.
Before you write: payment questions are usually answered on paying for GPU rental in crypto (BTC, ETH, USDT, USDC, XMR, SOL, LTC), account and privacy questions on no-KYC GPU hosting, and site questions on our three US GPU datacenters.
- Ticket, first reply
- median 41 min
- Ticket, resolved
- median 3 h 10 min
- Sales quote
- median 9 h
- Hardware swap
- median 2 h 50 min